1. Are you manufacturer or supplier?
We are professional gemstone manufacturer with 10 years experience in loose gemstones production. We have our own factory where we can produce the products according to the requirement of our clients at the best price. Nowe we involved in the productionof jewelry.
2. Could I place an trail order before I place an normal order?
Of course, you can. As starting a new cooperation, any words or certificate can't verify or ensure the quality. But the samples could do. You could take some sample first to testify the quality of our products.
3. Do you accept OEM order?
Yes, we can. As we told before that we have our own factory, we can make the stones according to the requirement of our clients. If we have the material you want, our factory can make the products for you if you show the clear draw to us.
4. Why should I provide my real email and phone number when I order? I don't want spam.
Your information stays privately with us and we wouldn't ever want to spam you. It's important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger's slip away and occasionally your selection is so stellar that it's on back order. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy, we just need a way to keep the lines of communication open.
5. Why didn't I receiven an E-mail confirmation when I made my order?
Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn't there, please call our customer service team at +86-774-6019458. Do not forget to add us in your safe email list.
6. How will I know if my order has been shipped?
As long as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to the minute location information. If there is no activity for two days, we can help.